Accessibility statement

Our Commitment

City Of Rain Hotel & SPA cares about all our guests and is committed to facilitating and improving the accessibility and usability of our website, www.cityofrain.co.za, and our property. We aim to make our services and content accessible to persons with disabilities, including users of screen reader technology and those with mobility, sensory, or cognitive requirements.

We use the Web Content Accessibility Guidelines (WCAG) as a framework for improving the accessibility and usability of our digital platforms, and we aim to meet the standards required by South African equality legislation, including the Promotion of Equality and Prevention of Unfair Discrimination Act. We recognise that accessibility is an ongoing effort, and we continually review our digital platforms and physical facilities to improve usability and inclusion.

Ongoing Effort

Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make our website and property as accessible as possible, some issues may be encountered by different assistive technologies as the range of such technology is wide and varied. We appreciate your understanding and patience.

Contact Us

If you have specific questions or concerns about the accessibility of any part of our website or property, or if you would like to discuss specific requirements for your stay, please contact us:

If you do encounter an accessibility issue, please be sure to specify the page or area of the property and the nature of the issue, and we will make all reasonable efforts to make that page, service, or facility accessible for you.